Questions people ask

Our first season starts with the spring cleanup in April 2027, and the membership runs straight through from there — lawn all summer, leaves in the fall, snow all winter. You can reserve now and nothing is charged today; your first invoice comes at the end of the first month we work. Reserving early is how you hold a founding rate, and it lets us plan a route we can actually keep our promises on.

Spring starts with a cleanup in April — winter sand and debris off the lawn. Through the summer we cut as the lawn needs it: weekly when it’s growing hard, easing off in dry spells. In the fall: fertilizer and overseeding, cleanup in late October, eavestroughs after the leaves drop. In winter, automatically any time 5 cm or more falls, no phone call needed, and every client is cleared within 24 hours of the snow ending. Seniors with medical needs are first on the route.

We look after the lawn the way we look after the driveway in January: you never think about it. Cuts as the grass needs them — we watch the lawn, not the calendar — trimmed and blown clean, with the photo to your phone after every visit. Seasons+ members get the full fertilizer program through the year. Same faces, same one number on the bill, every month.

Yes. Every visit, every storm. The city says that ridge is the homeowner’s responsibility, and most companies here charge extra for it or make it a premium tier. We think clearing your driveway means all of it.

Monthly, by e-transfer or card, after the month’s work. No seasonal prepay, no contract lock-in. If we’re not doing a good job, you cancel and we shake hands.

It’s monthly billing and you can stop anytime — no contract, no exit fee, and we part on good terms. Two things to know first: your spot goes to the next family on the list, and the founding rate lives only as long as the membership does. If you leave and come back, it’s the regular price, behind the waitlist. Most people find every month earns its keep — there’s no season where we’re not doing something.

The same one or two people, every time, and you’ll meet them at the first spring visit — long before the first snow. Everyone carries a current police record check and is covered by our insurance.

No. Fertilizer and grass seed only. Weed and insect control products legally require a licensed exterminator in Ontario, and we stay on the maintenance side of that line. If you need spraying, we’ll point you to a licensed provider.

No problem. The photo can go to you instead, and your parents just see a cleared driveway. A phone call works too; we’re flexible about how people like to hear from us.

The first 25 memberships pay $145 a month for Seasons and $199 for Seasons+ — $20 and $26 under the regular prices — locked for their entire first year, April 2027 through March 2028. It’s our thank-you for trusting us first. The rate stays yours as long as your membership stays active; cancel and rejoin later and it’s the regular price, behind the waitlist. After the first 25, memberships are still open — just at the regular price.

Yes. Prices are shown plus HST, the same way every other trade in town quotes. Your invoice shows the monthly amount, the 13% HST line and the total, so there is never a surprise at the bottom of the page.

The published prices are for a standard city lot — a one- or two-car driveway and a typical lawn. A double-wide or long driveway adds a flat $25 a month, and a really big property adds $50. That’s the whole list; there’s nothing else on top. We measure the lot and drive past before we quote you, so you know your exact price before you join, and it doesn’t change in the middle of a season.

Call us, or press the cancel button in your member portal. We stop at the end of the month you’re in and you pay for the work already done, nothing more. No retention calls, no hoops, no exit fee. We’d rather part on good terms and have you tell a neighbour we were fair.

Yes — for your arrival. Tell us when you’re coming up and the driveway is clear when you get there, and we can open it for an oil delivery or an emergency too. What we don’t do on the island is automatic storm-clock clearing like in town: St. Joe’s is a 45-minute drive, and we’d rather make a promise we can keep every single time. Each driveway is quoted after we’ve seen it.

Sault Ste. Marie for full memberships, and St. Joseph Island for Cottage Watch. If you’re a little outside those lines, call us anyway — if you’re near the route, we can usually make it work.

Yes, and you should ask. We carry full liability coverage and we’ll email or hand you the certificate before your first visit. Anyone who won’t show you one shouldn’t be in your driveway.

Call us and we’ll be there. If we genuinely missed you, that month is on us — we’d rather eat the cost than have you wonder whether we’re reliable. It has to be the kind of promise you can test.

No. Most people aren’t. We work around gates, dogs and parked cars — tell us once and we make a note of it — and the photo is how you know we came.

That’s one of the most common arrangements we have. The bill goes to whoever is paying, the service goes to the house, and the photo report goes to both of you.